Maintenance & Support
Website maintenance and emergency support — with the price on the page.
What is website maintenance? It's the ongoing work that keeps a website fast, secure, and converting after launch: software updates, uptime monitoring, backups, small fixes, and someone accountable when something breaks. StillAwake Media provides both ongoing care plans and one-time emergency help — remotely, across Canada, from Montréal.
Emergency support pricing. One-time. No subscription.
A three-question workload check sets your tier and you see the exact price before paying. Emergency support for a custom website costs $150–$400 CAD one-time; ecommerce emergencies cost $250–$600 CAD one-time.
Emergency Support — Custom Site
$150–$400 CAD one-time
- — Quick fix — $150: One contained issue, fixed same day
- — Priority incident — $250: Something broken and costing you business
- — Heavy incident — $400: Multiple pages or systems affected
- — Incident summary + prevention notes included
Emergency Support — Ecommerce
$250–$600 CAD one-time
- — Store triage — $250: Checkout or catalogue issue diagnosed and fixed
- — Priority incident — $400: Revenue-impacting store failure
- — Business-critical — $600: Store down, drop-everything response
- — Shopify and custom ecommerce stacks
Ongoing care plans. Published, not quoted.
A care plan is the cheaper way to buy the same outcome: on a plan, the fixes that would otherwise be an emergency ticket are simply included. One heavy incident a year costs more than the plan does.
Managed hosting
$40 CAD per month
- — Fast hosting on our infrastructure
- — SSL, DNS and uptime monitoring
- — Daily backups
- — The platform handled, so you never think about it
Website care plan
$150 CAD per month
- — Everything in managed hosting
- — Software and dependency updates
- — Small content and copy edits
- — Something breaks, we fix it — no incident fee
Larger stacks, heavy traffic or unusual risk profiles are still quoted individually — but the published plan is the starting point, not a teaser rate.
Who this is for
- — Businesses whose site or store is misbehaving right now
- — Owners without an in-house developer on call
- — Shopify merchants losing checkout revenue to a bug
- — Teams that want updates and backups handled for good
How it works
- 1. Describe the problem — three questions set your tier
- 2. Pay the shown price through secure Stripe checkout
- 3. We fix it same day (business hours) and confirm in writing
- 4. You receive an incident summary with prevention notes
Maintenance & support questions
How much does emergency website support cost?
Emergency support for a custom website costs $150, $250, or $400 CAD one-time depending on workload: a quick fix, a priority incident, or a heavy incident affecting several systems. Ecommerce emergencies are $250, $400, or $600 CAD. A short questionnaire sets the tier before you pay — the price is shown before checkout.
What counts as an emergency?
The site is down, checkout is broken, a deploy went wrong, forms stopped submitting, the site was defaced, or something is visibly wrong and costing you business. If it's urgent to you, it qualifies — the tier just reflects how much work it takes.
How fast do you respond?
Same day during business hours for emergency tiers. You get an incident summary when it's fixed, plus prevention notes so the same failure doesn't repeat.
Do you maintain websites you didn't build?
Yes. We support custom-coded sites, Next.js and React apps, Shopify stores, and most modern stacks. WordPress support is assessed case-by-case during intake.
Do you offer monthly maintenance plans?
Yes, and the price is published. Managed hosting is $40 CAD per month. The website care plan is $150 CAD per month and includes hosting, software updates, monitoring, backups, and small content edits — if something breaks on a care plan there is no separate incident fee. Larger stacks are still quoted individually.
Do you work outside Montréal?
Yes. StillAwake Media is based in Montréal and works remotely with businesses across Québec, Canada, and beyond. Maintenance and emergency support are fully remote services.