Maintenance & Support
Website maintenance and emergency support — with the price on the page.
What is website maintenance? It's the ongoing work that keeps a website fast, secure, and converting after launch: software updates, uptime monitoring, backups, small fixes, and someone accountable when something breaks. StillAwake Media provides both ongoing care plans and one-time emergency help — remotely, across Canada, from Montréal.
Emergency support pricing. One-time. No subscription.
A three-question workload check sets your tier and you see the exact price before paying. Emergency support for a custom website costs $150–$400 CAD one-time; ecommerce emergencies cost $250–$600 CAD one-time.
Emergency Support — Custom Site
$150–$400 CAD one-time
- — Quick fix — $150: one contained issue, fixed same day
- — Priority incident — $250: something broken and costing you business
- — Heavy incident — $400: multiple pages or systems affected
- — Incident summary + prevention notes included
Emergency Support — Ecommerce
$250–$600 CAD one-time
- — Store triage — $250: checkout or catalogue issue diagnosed and fixed
- — Priority incident — $400: revenue-impacting store failure
- — Business-critical — $600: store down, drop-everything response
- — Shopify and custom ecommerce stacks
Ongoing care plans
Monthly maintenance — updates, monitoring, backups, and small fixes — is quoted to your stack, traffic, and risk profile rather than sold as a one-size-fits-all plan. Tell us about your site and you'll get a written plan with a fixed monthly price. No call required.
Request a Care Plan QuoteWho this is for
- — Businesses whose site or store is misbehaving right now
- — Owners without an in-house developer on call
- — Shopify merchants losing checkout revenue to a bug
- — Teams that want updates and backups handled for good
How it works
- 1. Describe the problem — three questions set your tier
- 2. Pay the shown price through secure Stripe checkout
- 3. We fix it same day (business hours) and confirm in writing
- 4. You receive an incident summary with prevention notes
Maintenance & support questions
How much does emergency website support cost?
Emergency support for a custom website costs $150, $250, or $400 CAD one-time depending on workload: a quick fix, a priority incident, or a heavy incident affecting several systems. Ecommerce emergencies are $250, $400, or $600 CAD. A short questionnaire sets the tier before you pay — the price is shown before checkout.
What counts as an emergency?
The site is down, checkout is broken, a deploy went wrong, forms stopped submitting, the site was defaced, or something is visibly wrong and costing you business. If it's urgent to you, it qualifies — the tier just reflects how much work it takes.
How fast do you respond?
Same day during business hours for emergency tiers. You get an incident summary when it's fixed, plus prevention notes so the same failure doesn't repeat.
Do you maintain websites you didn't build?
Yes. We support custom-coded sites, Next.js and React apps, Shopify stores, and most modern stacks. WordPress support is assessed case-by-case during intake.
Do you offer monthly maintenance plans?
Yes — ongoing care plans covering updates, monitoring, backups, and small fixes are quoted to your stack and traffic. Tell us about your site and we'll send a plan; no call required.
Do you work outside Montréal?
Yes. StillAwake Media is based in Montréal and works remotely with businesses across Québec, Canada, and beyond. Maintenance and emergency support are fully remote services.